Refund and Cancellations Policy

Refund and Cancellations Policy


The Fine Print

Liability Waiver Forms

When renting gear or boats you will need to sign and submit via email the liability waiver and risk acknowledgement. We will ask for one from each individual using our gear or services. 

Security Deposits

We require a security deposit on all rentals. Deposit will be made by credit card and are refundable upon return and inspection of equipment. Security deposits will be refunded to the credit card used for purchase and take 5-7 business days to process.

If you return rental gear early

Early returns will be credited with a store credit for the cost of the early return of the kayak only. Delivery fees and any add-ons, including dog deposits, are nonrefundable.

If you return canoes or kayaks late

Late returns will be charged double the daily rental cost per day returned late. The exact canoe(s) or kayak(s) you reserved may be reserved by someone else for the day after  your trip. Thus, returning late can turn into a logistical problem for TenTuk Outfitters and other customers. 

If you return canoes, kayaks or any rental equipment damaged

In the event of damage to a canoe, kayak, or any rental equipment, the security deposit will be held until TenTuk Outfitters has inspected the damage or loss and has determined a repair or replacement cost at the discretion of TenTuk Outfitters. All damage to boats or equipment or replacement of boats or equipment will be paid for by the person responsible for the rental transaction. Additionally, at the discretion of TenTuk Outfitters, the renter may pay for lost rental time that the boat is in the repair shop. Because the feature of lightweight is paramount in our canoes and kayaks, we retain the right to assess a damage fee to cover the loss in re-salability of the canoe or kayak in question if we deem it necessary.

Cancellations

If you cancel a rental or any portion thereof (figured on a calendar day basis) at least 14 days prior to trip departure date, you will receive a full refund. Any rental reservations or portions thereof cancelled within 14 days of trip departure will be credited with a refund less the security deposit.

If circumstances beyond our control cause us to cancel any reservation, we will promptly refund your payment in full.