The Fine Print
Liability Waiver Forms
We require a security deposit on all rentals. Deposit will be made by credit card and are refundable upon return and inspection of equipment. Security deposits will be refunded to the credit card used for purchase and take 5-7 business days to process.
If you return rental gear early
Early returns will be credited with a store credit for the cost of the early return of the kayak only. Delivery fees and any add-ons, including dog deposits, are nonrefundable.
If you return canoes or kayaks late
Late returns will be charged double the daily rental cost per day returned late. The exact canoe(s) or kayak(s) you reserved may be reserved by someone else for the day after your trip. Thus, returning late can turn into a logistical problem for TenTuk Outfitters and other customers.
If you return canoes, kayaks or any rental equipment damaged
In the event of damage to a canoe, kayak, or any rental equipment, the security deposit will be held until TenTuk Outfitters has inspected the damage or loss and has determined a repair or replacement cost at the discretion of TenTuk Outfitters. All damage to boats or equipment or replacement of boats or equipment will be paid for by the person responsible for the rental transaction. Additionally, at the discretion of TenTuk Outfitters, the renter may pay for lost rental time that the boat is in the repair shop. Because the feature of lightweight is paramount in our canoes and kayaks, we retain the right to assess a damage fee to cover the loss in re-salability of the canoe or kayak in question if we deem it necessary.
If you cancel a rental or any portion thereof (figured on a calendar day basis) at least 14 days prior to trip departure date, you will receive a full refund. Any rental reservations or portions thereof cancelled within 14 days of trip departure will be credited with a refund less the security deposit.
If circumstances beyond our control cause us to cancel any reservation, we will promptly refund your payment in full.